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Automation and AI assistants

Every department understands the process differently—what exactly will you automate?

Describe one normal case and a few common exceptions. Identify who is responsible for decisions at each step. Only then design how AI can help read,…

Written by: ACC, Editorial team · Updated · 2 min read

Summary

Describe one normal case and a few common exceptions. Identify who is responsible for decisions at each step. Only then design how AI can help read, classify, or report. Technology should follow a clearly defined problem.

Schematic illustration: Process steps → Exceptions → Decision-maker.
Schematic illustration: Process steps → Exceptions → Decision-maker.

A common situation

Illustrative scenario: The records are complete according to sales but incomplete according to operations. These conflicting interpretations emerge only when the project starts. Before technology, everyone needs to agree on a path with clear responsibility.

Three steps you can try

  1. Map one common case.
  2. Document the exceptions.
  3. Agree on decision-makers at handoff points.

What to remember

Describe one normal case and a few common exceptions. Identify who is responsible for decisions at each step. Only then design how AI can help read, classify, or report. Technology should follow a clearly defined problem.

This is a hypothetical illustration, not an ACC customer testimonial or project result.

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