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ACC – Asia Consulting & Technology

Automation and AI assistants

One customer, three files, three different names

Before implementing AI, agree on identifiers, cutoff times, and exception handling. ACC examines reconciliation tasks according to actual processes, rather…

Written by: ACC, Editorial team · Updated · 2 min read

Summary

Before implementing AI, agree on identifiers, cutoff times, and exception handling. ACC examines reconciliation tasks according to actual processes, rather than imposing one ready-made template on every business.

Schematic illustration: Same identifier → Same period → Reconcile afterward.
Schematic illustration: Same identifier → Same period → Reconcile afterward.

A common situation

Illustrative scenario: At reconciliation time, an employee struggles to match records because each source abbreviates the name differently. The meeting turns into a search to establish whom they are discussing. Identity needs to be standardized before balances can be compared.

Three steps you can try

  1. Use a shared identifier.
  2. Agree on the same data period.
  3. Record exceptions requiring confirmation separately.

What to remember

Before implementing AI, agree on identifiers, cutoff times, and exception handling. ACC examines reconciliation tasks according to actual processes, rather than imposing one ready-made template on every business.

This is a hypothetical illustration, not an ACC customer testimonial or project result.

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