Summary
Do not start with a promise to 'answer anything.' Begin with a clear scope and frequently asked questions. ACC undertakes needs-based solution discovery, with limitations and checking methods agreed in advance.
A common situation
Illustrative scenario: An employee asks a work-related question and receives content from another department's documents as well. The answer seems helpful, but the manager sees that a boundary has been crossed. Correct content is not enough if access rights are wrong.
Three steps you can try
- Classify the documents that may be used.
- Assign access rights by role.
- Test questions that exceed permissions before implementation.
What to remember
Do not start with a promise to 'answer anything.' Begin with a clear scope and frequently asked questions. ACC undertakes needs-based solution discovery, with limitations and checking methods agreed in advance.
This is a hypothetical illustration, not an ACC customer testimonial or project result.
