Summary
ACC maintains the principle of not automating stages that require human accountability. When designing a process, specify where machines assist, where people confirm, and which cases must stop for further review.
A common situation
Illustrative scenario: The system gives a quick recommendation, tempting the user to click and move on. But the records contain an exception that only the responsible person understands. A safe process needs to show when the machine stops and a person decides.
Three steps you can try
- Document the steps where the machine only assists.
- Designate the authorized decision-maker.
- Set stop conditions for missing information.
What to remember
ACC maintains the principle of not automating stages that require human accountability. When designing a process, specify where machines assist, where people confirm, and which cases must stop for further review.
This is a hypothetical illustration, not an ACC customer testimonial or project result.
