Summary
ACC undertakes discovery for websites and information portals with custom AI assistants. Start with an approved document collection and a response method for cases where information cannot be found, rather than allowing the assistant to answer everything on its own.
A common situation
Illustrative scenario: A user asks about a procedure and receives a short answer. But because the supporting document's version is unclear, the user has to search again from scratch. Convenience needs a path to verification.
Three steps you can try
- Restrict the document collection to approved materials.
- Display the document and its version.
- Allow feedback when information cannot be found.
What to remember
ACC undertakes discovery for websites and information portals with custom AI assistants. Start with an approved document collection and a response method for cases where information cannot be found, rather than allowing the assistant to answer everything on its own.
This is a hypothetical illustration, not an ACC customer testimonial or project result.
