Summary
This needs discussion during design and training, not only under warranty. ACC examines processes to clarify how critical each step is and the support arrangements within the contract's scope.
A common situation
Illustrative scenario: An automated step fails, leaving users unsure where their records stand. Nobody wants a permanent return to manual work, but a temporary route is still needed. Reassurance comes from a response plan, not a promise that nothing will ever fail.
Three steps you can try
- Identify critical steps.
- Document a temporary workaround.
- Agree on a support contact and how to reconcile afterward.
What to remember
This needs discussion during design and training, not only under warranty. ACC examines processes to clarify how critical each step is and the support arrangements within the contract's scope.
This is a hypothetical illustration, not an ACC customer testimonial or project result.
